Privacy Statement

This Privacy Policy explains how BaxterBet collects, uses, stores, and protects your personal information when you create an account, play games, place bets, or otherwise use our services in Canada. We value your privacy and aim to be clear about what data we process, why we process it, and the choices available to you.

Types of data we collect

Personal data

We collect information you provide when registering or verifying your account, such as full name, date of birth, address, email, phone number, and government-issued ID where required for identity checks. We also collect payment details needed to process deposits and withdrawals, subject to security and verification requirements.

Technical data

When you use our site we collect technical data including IP address, device information, browser type, operating system, and connection data. This helps us deliver services, detect fraud, and keep your account secure. We also record user activity such as login times and actions taken within the account.

Transactional data

We keep records of your transactions, including deposits, withdrawals, bets, game history, and bonus activity. Transactional data is necessary for account management, accounting, dispute resolution, and compliance with anti-money-laundering and responsible gaming obligations.

How we use your information

Your information is used to create and manage your account, process payments, verify identity, provide customer support, and maintain security. We also use data to operate the platform, troubleshoot issues, and analyze usage to improve services. Where permitted, we may use contact details to send account-related notices and important policy updates.

Data protection practices

We use reasonable administrative, technical, and physical safeguards to protect your personal information. Access to personal data is limited to authorized staff and third-party providers who need the information to perform services on our behalf. We retain data for as long as needed for the purposes set out here, or as required by law.

Cookies and tracking technologies

We use cookies and similar technologies to enable core site functions, remember preferences, and measure site performance. Some cookies are essential for account security, while others support analytics and personalised content. You can manage cookie settings through your browser, though disabling certain cookies may affect functionality.

User rights

You have rights in relation to your personal data, including the right to access, correct, and in certain circumstances request deletion or restriction of processing. You may also object to certain processing activities. To exercise these rights, contact our privacy team using the details below.

Access, correction, and deletion

To request access to your personal information, correct inaccuracies, or request deletion, please contact us at [email protected]. We will verify your identity before responding and will handle requests in accordance with applicable law and our internal procedures.

Information sharing and third parties

We share data with service providers who perform functions such as payment processing, identity verification, fraud prevention, and hosting. We may also share information where required by law or to protect our legal rights. Third-party providers operate under contracts that require appropriate protection of personal data.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. Material changes will be communicated by notice on the site or via your registered email. Continued use of our services after an update indicates acceptance of the revised policy.